Property Management can be a very challenging profession, in terms of communication. Most often, when the telephone rings, it is a problem. The tenant is unhappy because something needs to be repaired. The owner is unhappy because he’s not making as much money on the property as he thinks he should. The vendor is unhappy because he didn’t get paid the day he submitted his invoice. Property Managers must balance the needs and wants of all parties in landlord/tenant relationship, whether residential or commercial, while at the same time, setting appropriate boundaries, mediating disputes, and communicating difficult messages.
Because most property managers have little to no training in communication techniques, many of them burn out within the first year or two in business. The negativity is just too much for them to take. It is out of this awareness, “Nonviolent Property Management: Communication Skills for Property Managers” was developed.