Client Retention – Property Management Style

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With so many of our owner/clients falling into the role of Landlord by chance, rather than by choice in the last few years, it’s no wonder we’re facing challenges gaining their loyalty. Often times, the rental property owner doesn’t have the slightest clue how to manage such an investment. In many cases, the property wasn’t […]

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When Saving Time Can Cost You Time (and Money!)

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As successful property managers, we quickly learn the importance of streamlining our policies and procedures, by establishing methods to save both time and effort. The profit margin in this business is tight, and if we fail to employ standardization and time-saving strategies, we’ll never succeed. I’ve noticed the average burnout time for most new property […]

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Assistance Animal Fair Housing Case in Reno Nevada

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Hot off the presses! The U.S. Department of Justice just announced a settlement with a Reno, NV apartment complex regarding the management’s treatment of residents with assistance animals. From the DOJ’s press release: “The department’s complaint had alleged that the owners, employees and management company of Rosewood Park Apartments violated the Fair Housing Act by […]

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Property Inspection – During Tenancy

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Whether you inspect your occupied property management homes annually, semi-annually, quarterly, or more often (Careful here! How does your state define ‘harassment?’), you undoubtedly use a form for that purpose.   Is there a perfect form for an “interim inspection” of a rental home? Maybe. But, in most cases, the property condition issues vary with […]

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Nevada’s AB194 – Tenant Damage to Property

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Short, and sweet, Nevada’s AB 194 was passed by both houses of the legislature, and signed by the governor this week. It becomes law on October 1, 2013.   The new law specifically calls for criminal liability for renters who willfully damage or destroy the rental property: “This bill clarifies that a person who holds […]

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Tenant Death – The Property Manager’s Guide

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This is a revival of a post from a few years ago. I’ve had a couple of emails recently from property managers across the U.S. who are dealing with this issue right now, and they’re looking for answers. So, what does the property manager need to know (and do) when a tenant of ours dies […]

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The Four Agreements of Property Management: #2 It’s not about you.

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 “There are moments at work where my mind wanders to happier times… like being in the dentist’s chair. Yes, my work is a vessel of fun. “Fun,” like rusty sword-swallowing fun!” Tim Lambdin Real Estate Licensee, Property Manager 35-year industry veteran Property Management can be a very challenging profession, in terms of communication. Most often, […]

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Collecting Bad Debts Fairly

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  Property managers often ask me how I handle pursuing tenants who move out owing sums in excess of their deposit.  Owners so frequently expect the property manager to act as a collection agency, and many of our contracts do not address the manager’s responsibility for those activities.  Furthermore, federal law strictly regulates the property […]

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Owner: “Why Can’t I Talk to My Own Tenant?”

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  A common frustration among property managers all over the country is the difficulty posed when owner/clients start communicating directly with their tenants. From the owner’s perspective, it’s difficult for them to understand why this would be a problem. After all, it’s their rental property! The tenants are their tenants, right?   “Just because I […]

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Winter Newsletters – Who Reads This Stuff?

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It’s been our practice for quite some time to send our tenants a newsletter every fall and spring, helping them prepare for the coming season. It’s that time of year again… time for the Winter Newsletter.   Hoping to garner some fresh ideas for this annual publication, we searched online today and found all kinds […]

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