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Recent Blog Posts
- Rottweilers, Shepherds, and Pitbulls, Oh My!
- Property Management on Purpose
- Trust Accounts in Nevada – Reporting to the Division
- Are you using video tours for your vacancies?
- Resolutions for the New Year
- Charging Tenants for Eviction Costs
- Coming Around Again
- Stop me if you’ve heard this one…
- Security Deposits and Fair Housing Laws
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Disclaimer
I do not intend any of the content on this website to be construed as legal advice or opinion. I am simply sharing information from the perspective of a Nevada property manager, consultant, and trainer. It is up to you, dear reader, to use this information responsibly, seeking legal advice where needed.
Category Archive: Property Management Tips
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Rottweilers, Shepherds, and Pitbulls, Oh My!
The subject of today’s post was inspired by a recent class on accommodating the needs of residents with disabilities. As professional property managers, we know the Federal Fair Housing Act (FFHA) requires us to make reasonable accommodations for renters with physical or mental disabilities. Often times, these requests revolve around assistance animals (note: the term “assistance animal” is synonymous with “companion animal,” “service animal,” “therapy animal,” etc.) It is widely known within the property management industry that accommodating such requests is generally considered “reasonable,” under FFHA.
What happens when the animal is a “dangerous breed” of dog?
Stories relating to incidents of deadly animal attacks on humans make national news on a fairly regular basis. As many of us know, some insurance companies keep lists of dog breeds they consider “dangerous,” and will refuse to write policies of insurance on homes that keep these breeds as pets. Some of these companies base that decision on a decades-old report by the Centers for Disease Control entitled, “Breeds of Dogs Involved in Fatal Human Attacks in the United States between 1979 and 1998.” Among the breeds listed on the report are Pitbulls, which accounted for the highest number of deaths during the time studied. Rottweilers, German Shepherds, Huskies, and Malamutes were all included in the study. In fact, the report lists well over a dozen purebred and crossbred dogs involved in dog bit-related fatalities.
What if the owner’s insurance policy prohibits the animal?
A dilemma arises for the property manager when a resident with a disability asks to keep an assistance animal that is banned by the property owner’s insurance policy. Can the manager refuse to accommodate the request, even if the resident has sufficiently documented his need for the animal? In my opinion, the property manager would do so at her own peril. Not only is it ill-advised for the manager to summarily deny the request, I believe it would be equally risky for the manager to require the resident to obtain a separate policy of insurance on the animal.
HUD’s office of Fair Housing and Equal Opportunity has made it pretty clear to housing providers that these types of actions will likely be frowned upon. In its 2004 Joint Statement with the Department of Justice, HUD states,
“Housing providers may not require persons with disabilities to pay extra fees or deposits as a condition of receiving a reasonable accommodation.”
The Statement then cites an example of a reasonable accommodation that may pose a liability risk for the landlord – use of a motorized scooter inside a multi-tenant building. In this example, HUD and DOJ state,
“…the facility may not condition [this accommodation] on a requirement that he obtain liability insurance…”
What should the property manager do?
Recognizing this dilemma, HUD published an internal memorandum in 2006 that discusses insurance policy restrictions. In part, the memorandum states,
“If a housing provider’s insurance carrier would cancel, substantially increase the costs of the insurance policy, or adversely change the policy terms because of the presence of a certain breed of dog…, HUD will find that this imposes an undue financial and administrative burden on the housing provider.”
By FFHA’s definition, a request is not reasonable if it poses such a burden on a housing provider.
Not so fast…
However, the memo continues,
“…the investigator must substantiate the housing provider’s claim regarding the potential loss of or adverse change to the insurance coverage, by verifying such a claim with the insurance company directly and considering whether comparable insurance, without the restriction, is available in the market.”
I read this sentence to say that the property owner will likely be required to attempt to find another insurer – one that does not prohibit the breed of dog in question.
According to a national insurance underwriter website, both State Farm and Allstate have changed their approach to underwriting in this particular area of risk. Rather than inquiring about dog breeds during the underwriting process, these companies will only inquire about the behavioral qualities and past incidents of aggressive behavior of the animals in residence. If either of those companies insure properties in your area, it might behoove your owner/client to check on the availability of coverage before you deny an accommodation request for a “dangerous breed” of animal.
Been there?
Please share your experiences on this and related property management issues by leaving a comment on this post. Thanks for reading!
Property Management on Purpose
Much has been said about the “Accidental Landlord,” lately. It seems that a challenging sales market brings out the landlord in all of us. When the demand for housing shifts from owning to renting, the decision to become an investor-owner, rather than a seller, is one many of your clients have either already made, or are making now.
Among the many considerations your clients must weigh in this decision is how best to manage their properties. Are they better off managing a rental themselves, or would they be better served by hiring a professional to take care of tenant selection and day-to-day management? (more…)
Tagged Judy Cook, property management
Are you using video tours for your vacancies?
What an awesome discovery this has been for me! I recently started using video tours to promote my vacant rental properties in Sparks, Spanish Springs and Reno. Not only did it seem like a far better way to showcase the property than the standard still photographs, but the video allows prospective renters to get a really good “feel” for the property before ever making an appointment to see it. I personally show all my vacant rental properties; I don’t issue keys. As you might imagine, the video tour cuts down on the number of unsuccessful and no-show property showings. That’s just one benefit. (more…)
Resolutions for the New Year
We all make them, don’t we? We all promise ourselves to do better, do more, and achieve the goals we missed in years past. And, if we’re like so many others, we lose sight of those goals in the madness of living, day to day.
This year, I would suggest to you, as a property manager, resolve to embrace just 3 principles that will greatly improve your day-to-day existence in the property management world. When the work life is under control, the rest of life generally seems to follow…
Stop me if you’ve heard this one…
In the area of screening tenants for residential rental properties, property managers often like to think of themselves as great judges of character. After all, as a property manager, you deal with prospective tenants from all walks of life, don’t you? A few years in the business is likely to give us the feeling that we instinctively know who’s going to be a good tenant, and who isn’t.
Once upon a time…
Are you brave enough to specialize?
I see it all too often…real estate licensees claiming to do it all. Really, people? Do you really mean to tell me that you’re a top listing agent, a savvy buyer’s representative, you list and sell residential property, multifamily, office, retail, and industrial properties, you provide property management services for all of these property types with sufficient expertise to protect your clients’ interests, and, you serve a geographical territory that encompasses everything within an hour’s drive or more? Wow. Just, wow. How do you do all that with any degree of expertise? (more…)
I Was Going to Write About Bed Bugs
After all, everyone else has. And, there are a bunch of good articles out there on the subject. I have read many of them, and I suggest you do the same. After all, what do I know? I’m not a pest control expert. All I can tell you is this; I’ve gotten 3 emails in the last week about existing bedbug problems – all of them in the Reno-Sparks area. I have to conclude, bed bugs are a problem in Reno-Sparks rental properties, just as they are in many other locations throughout the United States. Bed bugs seem to be more prevalent in multifamily properties, than they are in single family. Makes sense, doesn’t it? You know, adjoining walls, and such…
But, I’m not writing about bed bugs, because, I really want to write about something else. And, besides, I’m no expert. I don’t have a pest control license.
But, speaking only for Nevada, NRS 118A says, in order to be considered “habitable,” a residential rental unit must be “reasonably free of insects” at the time the tenant moves in. (more…)
Questions from Property Managers – How can you tell if the tenant is really gone?
Today’s question comes from one of our faithful readers, a fellow Nevada property manager, and a valued guest contributor, Bob Frenchu. Bob writes:
“When do you decide the tenants are out of the property?
Let’s say you’ve served a 5-Day Pay or Quit eviction notice. Noon of the fifth day rolls around, the tenants aren’t answering their phone. You drive out to the property to check to see if they’ve moved out of the premises. You knock, get no answer, open the door and find: (more…)
Questions from Property Managers: 3rd Party Payments, Co-signers
Today’s post follows up on one from last week where we mentioned co-signers, and their added security to a rental property owner. This question came via a Facebook email from a Reno-area broker and property manager:
“Do you think it’s appropriate for a property manager to accept a rent check from someone who is not on the lease? It happens all the time, but I’m curious if I should have some sort of policy against it, for any reason? What are your thoughts?” (more…)
Questions from Property Managers: Early Termination and Co-Signers
Property Managers are frequently faced with an all-too-common scenario, these days: The tenant has lost his/her job, and can no longer afford the rent. Here’s a question that came to me via email the other day, and my response:
What’s an owner to do?
We are currently renting out our home, and the tenants signed a year lease(with a co-signer) in Feb. 2011. Yesterday, we received an email from them stating they can no longer stay in the home because the husband has been laid off. They asked us if they could stay until next month and use their security deposit as a rent payment for September. He says his cell phone has been cut off, so he can’t talk to us over the phone, and will only converse through email. I’m so angry but would like to deal with this in a professional and calm manner. Do you have any advice as to how to approach this situation? This is our first time renting our home out.










