This issue is often confusing for housing providers and property managers. How can we tell if there is a real need for an emotional support animal (ESA), or if the renter is trying to circumvent our pet policies?
What questions can we ask, and what kind of verification are we entitled to? These questions (and more) are answered in a NEW class entitled “ESAs in SFRs (and Apts)” being offered in Reno on June 20th. Details and registration information here.
If you’re planning to attend this class, and you have specific questions about a situation you are encountering now in your property management practice, please email me. I’ll make sure we cover it in the session.
If you can’t attend, yet you have questions on this topic, please ask your questions as a comment on this post. I’m happy to answer publicly. My goal is to clear up the confusion for property managers and other housing providers surrounding this important topic.
Greetings on this sunny summer day! Just a quick note to let you know I have a brand new course that was just approved by the Nevada Real Estate Commission for 3 hours CE credit in Property Management. The title is “ESAs in SFRs (and Apartments).”
The course is an exploration of the Property Manager’s role in addressing requests from residential renters for “Emotional Support Animals” in single family homes, apartments, and other dwelling units. We’ll talk about verifying the need for the ESA, requirements for an animal to qualify as an ESA, and the latests cases and settlements around this often-misunderstood issue.
The very first offering of this course will be in July in Reno. If you plan to be there, I recommend you register early, as space is quite limited. Here’s a flyer with more information.
In response to numerous requests for a CE class in Property Management, I’m pleased to announce we’ve just scheduled “Risk Reduction Strategies for Property Managers” to be held in Reno on November 13th. Ticor Academy, a division of Ticor Title is sponsoring the course. (Thanks Ticor Team!) Please contact Ticor Academy for more information and registration. General details of the class are here.
The finishing touches have been applied, and it’s ready to go! A brand new class entitled “What’s New in Fair Housing: Cases, Settlements & Trends for Property Managers” is the result of many months of research, analysis, and compilation of information about the steadily-evolving trends and cases around the Federal Fair Housing Act, today. As a property manager, you’re undoubtedly aware of the huge impact this body of law has on our industry. Still, you may find yourself confused about such things as
The differences between a “service animal,” “therapy animal,” “companion animal,” and “assistance animal.”
What you can and cannot ask a prospective resident about his or her disability.
Whether you could be held liable for a discriminatory statement made by someone else.
Whether you can continue to use the same tenant qualification criteria you’ve always used, without risking a fair housing claim.
This course was designed as a 3-hour program, but can be extended to as many as 6 hours, depending on the needs of your organization. Believe me, there’s plenty of information to fill the time!
Not only will this class be an eye-opener for all who attend, you’ll actually take away some very practical tools for use in your day-to-day business – stuff you can put to work for your company right away!
Want more information? Ask away, by leaving a comment below!
As this amazing year draws quickly to an end, I’m reminded of all the rich experiences, fascinating people, and fun times I enjoyed in 2012.
Thank you, Lisa Betts, my awesome booking agent. Thank you for taking a chance on me, and providing me with so many great opportunities to share best practices and experiences with fellow property managers all over the country, this past year.
Just got the word that I’ll be presenting two classes in Indiana at the annual state REALTOR® conference! One class will be on residential property management; the other on commercial property management. I’m excited!
Property Management can be a very challenging profession, in terms of communication. Most often, when the telephone rings, it is a problem. The tenant is unhappy because something needs to be repaired. The owner is unhappy because he’s not making as much money on the property as he thinks he should. The vendor is unhappy because he didn’t get paid the day he submitted his invoice. Property Managers must balance the needs and wants of all parties in landlord/tenant relationship, whether residential or commercial, while at the same time, setting appropriate boundaries, mediating disputes, and communicating difficult messages.
Because most property managers have little to no training in communication techniques, many of them burn out within the first year or two in business. The negativity is just too much for them to take. It is out of this awareness, “Nonviolent Property Management: Communication Skills for Property Managers” was developed.