Author Archives: Judy

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Property Management Mentor

Rottweilers, Shepherds, and Pitbulls, Oh My!

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Rottweilers, Shepherds, and Pitbulls, Oh My!

The subject of today’s post was inspired by a recent class on accommodating the needs of residents with disabilities. As professional property managers, we know the Federal Fair Housing Act (FFHA) requires us to make reasonable accommodations for renters with physical or mental disabilities. Often times, these requests revolve around assistance animals (note: the term “assistance animal” is synonymous with “companion animal,” “service animal,” “therapy animal,” etc.)  It is widely known within the property management industry that accommodating such requests is generally considered “reasonable,” under FFHA.

 

 

What happens when the animal is a “dangerous breed” of dog?

 

Stories relating to incidents of deadly animal attacks on humans make national news on a fairly regular basis. As many of us know, some insurance companies keep lists of dog breeds they consider “dangerous,” and will refuse to write policies of insurance on homes that keep these breeds as pets. Some of these companies base that decision on a decades-old report by the Centers for Disease Control entitled, “Breeds of Dogs Involved in Fatal Human Attacks in the United States between 1979 and 1998.”  Among the breeds listed on the report are Pitbulls, which accounted for the highest number of deaths during the time studied. Rottweilers, German Shepherds, Huskies, and Malamutes were all included in the study. In fact, the report lists well over a dozen purebred and crossbred dogs involved in dog bit-related fatalities.

 

What if the owner’s insurance policy prohibits the animal?

 

A dilemma arises for the property manager when a resident with a disability asks to keep an assistance animal that is banned by the property owner’s insurance policy. Can the manager refuse to accommodate the request, even if the resident has sufficiently documented his need for the animal? In my opinion, the property manager would do so at her own peril. Not only is it ill-advised for the manager to summarily deny the request, I believe it would be equally risky for the manager to require the resident to obtain a separate policy of insurance on the animal.

HUD’s office of Fair Housing and Equal Opportunity has made it pretty clear to housing providers that these types of actions will likely be frowned upon. In its 2004 Joint Statement with the Department of Justice,  HUD states,

“Housing providers may not require persons with disabilities to pay extra fees or deposits as a condition of receiving a reasonable accommodation.”

The Statement then cites an example of a reasonable accommodation that may pose a liability risk for the landlord – use of a motorized scooter inside a multi-tenant building. In this example, HUD and DOJ state,

“…the facility may not condition [this accommodation] on a requirement that he obtain liability insurance…”

 

What should the property manager do?

 

Recognizing this dilemma, HUD published an internal memorandum in 2006 that discusses insurance policy restrictions.  In part, the memorandum states,

“If a housing provider’s insurance carrier would cancel, substantially increase the costs of the insurance policy, or adversely change the policy terms because of the presence of a certain breed of dog…, HUD will find that this imposes an undue financial and administrative burden on the housing provider.”

By FFHA’s definition, a request is not reasonable if it poses such a burden on a housing provider.

 

Not so fast…

 

However, the memo continues,

“…the investigator must substantiate the housing provider’s claim regarding the potential loss of or adverse change to the insurance coverage, by verifying such a claim with the insurance company directly and considering whether comparable insurance, without the restriction, is available in the market.”

I read this sentence to say that the property owner will likely be required to attempt to find another insurer – one that does not prohibit the breed of dog in question.

 

According to a national insurance underwriter website, both State Farm and Allstate have changed their approach to underwriting in this particular area of risk. Rather than inquiring about dog breeds during the underwriting process, these companies will only inquire about the behavioral qualities and past incidents of aggressive behavior of the animals in residence. If either of those companies insure properties in your area, it might behoove your owner/client to check on the availability of coverage before you deny an accommodation request for a “dangerous breed” of animal.

 

Been there?

 

Please share your experiences on this and related property management issues by leaving a comment on this post. Thanks for reading!

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Property Management on Purpose

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Property Management on Purpose

Much has been said about the “Accidental Landlord,” lately. It seems that a challenging sales market brings out the landlord in all of us. When the demand for housing shifts from owning to renting, the decision to become an investor-owner, rather than a seller, is one many of your clients have either already made, or are making now.

 

Among the many considerations your clients must weigh in this decision is how best to manage their properties. Are they better off managing a rental themselves, or would they be better served by hiring a professional to take care of tenant selection and day-to-day management?   (more…)

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Are you using video tours for your vacancies?

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Do you post video tours?

What an awesome discovery this has been for me! I recently started using video tours to promote my vacant rental properties in Sparks, Spanish Springs and Reno. Not only did it seem like a far better way to showcase the property than the standard still photographs, but the video allows prospective renters to get a really good “feel” for the property before ever making an appointment to see it. I personally show all my vacant rental properties; I don’t issue keys. As you might imagine, the video tour cuts down on the number of unsuccessful and no-show property showings. That’s just one benefit.  (more…)

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Resolutions for the New Year

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Happy New Year!

We all make them, don’t we? We all promise ourselves to do better, do more, and achieve the goals we missed in years past. And, if we’re like so many others, we lose sight of those goals in the madness of living, day to day.

 

This year, I would suggest to you, as a property manager, resolve to embrace just 3 principles that will greatly improve your day-to-day existence in the property management world. When the work life is under control, the rest of life generally seems to follow…

(more…)

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Charging Tenants for Eviction Costs

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Charging Tenants for Eviction Costs

This question came in from a property manager last week, and is one that arises rather frequently among residential property managers in Nevada.

 

The story goes something like this…

 

It’s the 5th of the month, and the tenant hasn’t paid rent. The property manager assesses late charges, and warns the tenant that he faces eviction if the rent’s not paid by the close of business. On the morning of the 6th, seeing that the rent is still unpaid, the property manager serves an eviction notice for non-payment of rent. The tenant now has five “judicial days” to pay the rent or be evicted from the dwelling. On the 7th day of the month, the tenant comes into the office with the full amount of rent and accrued late charges.

 

Can the property manager refuse to stop the eviction, pending the tenant’s payment of eviction costs (filing fees and/or charges for serving the notice)?

  (more…)

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Coming Around Again

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Too much of a good thing?

Ah, yes. It’s that time of year again. It’s the season we property managers have grown to love; after all, it challenges the best of who we are!

 

It’s the time of year when furnaces go out in the middle of the night, water heaters flood basements, ice dams build up on walkways, and tenants sometimes forget the rent payment is due on the first day of the month.

 

Seasoned property managers will have prepared for this season. (more…)

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Stop me if you’ve heard this one…

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In the area of screening tenants for residential rental properties, property managers often like to think of themselves as great judges of character. After all, as a property manager, you deal with prospective tenants from all walks of life, don’t you? A few years in the business is likely to give us the feeling that we instinctively know who’s going to be a good tenant, and who isn’t.

 

Once upon a time…

(more…)

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Security Deposits and Fair Housing Laws

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A few days ago, I participated in a discussion around security deposits. The issue at hand was whether a landlord (property manager) could increase a security deposit for a single tenant, and not run afoul of fair housing laws. I maintain that YES, in Nevada, you can charge different deposit amounts for different tenants.

(more…)

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Questions from Property Managers – Renting to Sex Offenders

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This question comes up frequently, and the response might surprise you.

 

Peter writes,

“Can a landlord refuse to rent to a convicted sex offender, and can a homeowners association have rules and regulations prohibiting owner/landlords from renting to sex offenders?”

(more…)

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