Property Management on Purpose

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Property Management on Purpose

Much has been said about the “Accidental Landlord,” lately. It seems that a challenging sales market brings out the landlord in all of us. When the demand for housing shifts from owning to renting, the decision to become an investor-owner, rather than a seller, is one many of your clients have either already made, or are making now.

 

Among the many considerations your clients must weigh in this decision is how best to manage their properties. Are they better off managing a rental themselves, or would they be better served by hiring a professional to take care of tenant selection and day-to-day management?

 

This is where you come in! Whether you are a full-time property manager, or you’ve taken on a few management accounts as an add-on service in your real estate business, managing your clients’ properties can be not only profitable, but fun and challenging work!

 

One step at a time…

 

First and foremost, proper licensing is key! Most states require, at minimum, a real estate license in order to manage property for others. Some states, such as Nevada, require both a real estate license and an additional property management license or “permit.”

 

Assuming you’re properly licensed, education is the next step. Property managers must be well-versed in myriad topics in order to properly handle their clients’ investments. Although most real estate prelicensing programs touch on these topics, very few of them cover the subjects in enough detail to give the property manager a working understanding of them. Subjects such as

  • Fair housing
  • Landlord/tenant law
  • Tenant safety
  • Insurance and liability
  • Maintenance and repairs
  • Risk management
  • Disclosures
  • Rental and management contracts
  • Agency

are all applied somewhat differently in property management than they are in sales. By virtue of the fact that your property management accounts anticipate a long-term agent/client relationship, the property manager will encounter circumstances and challenges along the way that would never come up in a listing/sales scenario.

 

How can you get this education?

 

Although Nevada requires a minimum of 24 classroom hours of property management education, most states do not. The licensee is left to his or her own devices, when it comes to education in property management. There are many great reference books on the market that, if one takes the time to read them, will go a long way toward providing valuable education in the property management field. Yet, for my money, there’s nothing quite like a specialized course (or ten!) to really drive home the important facts, laws, and best practices of the business.

 

Consider a trade organization…

 

Some of the best educational opportunities can be found through participation in one or more trade organizations that support your property management specialty. Depending upon what type of property you manage, these organizations provide wonderful education courses that count toward professional designations, or simply for the purpose of enhancing your property management professionalism. Here are just a few of the organizations catering to the property management community:

National Association of Residential Property Managers – for managers of single-family homes and small residential properties.

Institute of Real Estate Management – for managers of multifamily and commercial properties.

International Council of Shopping Centers – for retail property managers.

CCIM Institute – for commercial property managers.

Society of Industrial and Office REALTORS – you guessed it! For office and industrial property managers.

Community Associations Institute – for managers of common-interest communities.

National Apartment Association – for multifamily managers.

Building Owners and Managers Association – the oldest trade organization for property management professionals, offering top-notch courses for commercial property management.

 

This is only a sampling of the many outlets available for quality property management education. I urge you, if your 2012 goals include building a viable property management portfolio, consider availing yourself of the benefits of membership in a property management trade organization.  (In a future post, we’ll talk about a few business models for property management that you might want to try, once you’ve got the education piece in place!)

 

 

Are you a member of a property management trade organization? If so, what benefits has that membership provided to you? Please join the conversation by leaving a comment on this post.

 

 

 

 

 

 

 

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Are you using video tours for your vacancies?

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Do you post video tours?

What an awesome discovery this has been for me! I recently started using video tours to promote my vacant rental properties in Sparks, Spanish Springs and Reno. Not only did it seem like a far better way to showcase the property than the standard still photographs, but the video allows prospective renters to get a really good “feel” for the property before ever making an appointment to see it. I personally show all my vacant rental properties; I don’t issue keys. As you might imagine, the video tour cuts down on the number of unsuccessful and no-show property showings. That’s just one benefit.  Continue reading

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Resolutions for the New Year

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Happy New Year!

We all make them, don’t we? We all promise ourselves to do better, do more, and achieve the goals we missed in years past. And, if we’re like so many others, we lose sight of those goals in the madness of living, day to day.

 

This year, I would suggest to you, as a property manager, resolve to embrace just 3 principles that will greatly improve your day-to-day existence in the property management world. When the work life is under control, the rest of life generally seems to follow…

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Charging Tenants for Eviction Costs

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Charging Tenants for Eviction Costs

This question came in from a property manager last week, and is one that arises rather frequently among residential property managers in Nevada.

 

The story goes something like this…

 

It’s the 5th of the month, and the tenant hasn’t paid rent. The property manager assesses late charges, and warns the tenant that he faces eviction if the rent’s not paid by the close of business. On the morning of the 6th, seeing that the rent is still unpaid, the property manager serves an eviction notice for non-payment of rent. The tenant now has five “judicial days” to pay the rent or be evicted from the dwelling. On the 7th day of the month, the tenant comes into the office with the full amount of rent and accrued late charges.

 

Can the property manager refuse to stop the eviction, pending the tenant’s payment of eviction costs (filing fees and/or charges for serving the notice)?

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Coming Around Again

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Too much of a good thing?

Ah, yes. It’s that time of year again. It’s the season we property managers have grown to love; after all, it challenges the best of who we are!

 

It’s the time of year when furnaces go out in the middle of the night, water heaters flood basements, ice dams build up on walkways, and tenants sometimes forget the rent payment is due on the first day of the month.

 

Seasoned property managers will have prepared for this season. Continue reading

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Stop me if you’ve heard this one…

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In the area of screening tenants for residential rental properties, property managers often like to think of themselves as great judges of character. After all, as a property manager, you deal with prospective tenants from all walks of life, don’t you? A few years in the business is likely to give us the feeling that we instinctively know who’s going to be a good tenant, and who isn’t.

 

Once upon a time…

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Security Deposits and Fair Housing Laws

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A few days ago, I participated in a discussion around security deposits. The issue at hand was whether a landlord (property manager) could increase a security deposit for a single tenant, and not run afoul of fair housing laws. I maintain that YES, in Nevada, you can charge different deposit amounts for different tenants.

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Questions from Property Managers – Renting to Sex Offenders

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This question comes up frequently, and the response might surprise you.

 

Peter writes,

“Can a landlord refuse to rent to a convicted sex offender, and can a homeowners association have rules and regulations prohibiting owner/landlords from renting to sex offenders?”

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Are you brave enough to specialize?

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I see it all too often…real estate licensees claiming to do it all. Really, people?  Do you really mean to tell me that you’re a top listing agent, a savvy buyer’s representative, you list and sell residential property, multifamily, office, retail, and industrial properties, you provide property management services for all of these property types with sufficient expertise to protect your clients’ interests, and, you serve a geographical territory that encompasses everything within an hour’s drive or more? Wow. Just, wow. How do you do all that with any degree of expertise?  Continue reading

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